Labor Claim Inspector

The Labor Claims Inspector delivers exceptional customer service to our internal and external customers. This role will be expected to assist customers, stores, and DCs with labor claim questions and administer the various aspect of our labor claims program.

ESSENTIAL JOB FUNCTIONS

Assist store, field, and DC teams with labor claim procedure questions, issues, and status inquiries. Request necessary responses from vendors.

Review claims awaiting customer satisfaction process approval.

Inspect and process In-Lieu of claims.

Upload denied labor claim responses.

Assist stores with labor claim payments and customer payment request questions.

Review customer payment request awaiting customer service satisfaction approval.

Maintain and update labor claim shipping instructions.

Provide labor claim support to retail and professional customers.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

High School Diploma or equivalent (GED)

Strong written and verbal communication skills

Ability to multi task and prioritize in order to meet deadlines

Typing, email, spreadsheet, word processing skills

Strong analytical skills

Desired:

Experience processing labor claims at a distribution center

Experience in the automotive aftermarket involving customer service, product liability, and quality control

Basic knowledge of automotive systems

Bilingual

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

* Competitive Wages & Paid Time Off

* Stock Purchase Plan & 401k with Employer Contributions Starting Day One

* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

* Team Member Health/Wellbeing Programs

* Tuition Educational Assistance Programs

* Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call  option , and provide your requested accommodation, and position details.