Customer Service Representative

Customer Service Representative

Speedy Cash – Springfield, MO

Hourly wage: $16.00 per hour.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules to help boost your professional and personal development.
• Cross‑brand training enabling you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including telemedicine and a medical spending account (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits (dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.

Note:

benefits are subject to change at our discretion. Certain benefits are subject to the terms and conditions of the governing plan documents, which should be consulted for additional details and eligibility requirements.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity in a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections, accepting payments and managing customer appointments.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends; a full‑time schedule requires a minimum of 40 hours per week.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; all background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, including standing up to 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as a keyboard.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

This information is not an all‑inclusive list of duties or skills. The Company may revise the job description at any time, and additional functions or requirements may be assigned. Requirements, skills, and abilities included are determined to illustrate the minimal standards required to successfully perform the position.