Dealer Registration Clerk

What We Are Looking For

Reporting to the Front Office Manager or designated manager, the Dealer Registration Clerk registers new licensed vehicle dealers, updates registered licensed dealers, and verifies that agents are legal representatives of licensed dealerships. Maintains accurate dealer information in the computer system; provides information to managers as needed, processes credit history inquiries, and conducts periodic audits to ensure accurate and current information in accordance with corporate guidelines.

Performs all duties assigned by the Front Office Manager or designated manager. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.

• Provide excellent front-line customer service
• Ensure customers receive prompt, efficient, and courteous attention
• Maintain a professional appearance, orderly work environment, and friendly disposition
• Greet walk-in customers and direct them or announce visitors as appropriate
• Answer the main phone line using professional phone etiquette; discern customer needs and respond or transfer to the correct individual or department
• Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents

• Ability to read, write, speak, and understand English
• High School Diploma or GED required
• Effective customer service and resolution skills required
• Strong written and oral communication skills required; experience with diverse individuals preferred
• 1–2 years of office experience preferred
• Computer experience, including data entry, word processing, and scheduling required
• Proficiency in Microsoft Office Suite and Salesforce CRM preferred
• Bilingual communication skills preferred