Tax Resolution Specialist | Enrolled Agent

Abacus!, is hiring! Abacus! is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. Join a rapidly growing organization with a strategic vision and dynamic plan

We are seeking a Tax Resolution Specialist | Enrolled Agent to join our team.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions!

The Tax Resolution Specialist (Enrolled Agent) is responsible for managing and resolving IRS and state tax matters on behalf of clients. This role handles tax notices, audits, penalty abatements, and compliance issues from intake through resolution. Acting as the primary liaison between clients and tax authorities, the Specialist delivers compliant, strategic solutions designed to reduce tax liabilities and restore financial stability.

This position is ideal for an experienced Enrolled Agent who enjoys technical tax work, client advocacy, and seeing cases through to completion.

1. Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.

2. Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.

3. Collect documentation, and provide guidance on tax repayment expectations and strategies.

4. Conduct technical research to develop compliant responses and identify resolution opportunities.

5. Identify and apply for penalty abatements, tax relief programs, and settlement options.

6. Maintain accurate records of tax notice responses, resolutions, and client communications.

7. Collaborate with internal departments to support integrated tax resolution strategies.

8. Recommend and implement process improvements for handling tax notices and audit cases.

9. Educate clients on notice triggers and compliance practices to prevent recurring issues.

10. Utilize tax software and digital tools to manage client cases efficiently and compliantly.

• Tax Resolution & Notice Handling: Strong ability to analyze and resolve federal and state tax notices
• Client Representation: Confident communication and advocacy with tax authorities
• Audit Support & Defense: Experience preparing documentation and guiding clients through audit processes
• Tax Research & Strategy: Skilled use of authoritative tax research tools
• Penalty Abatement & Relief Programs: Proven ability to identify and pursue available relief options
• Documentation & Compliance: Exceptional attention to detail and recordkeeping
• Cross-Functional Collaboration: Effective teamwork with tax, legal, and financial professionals

This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.

• Full-time, hourly, non-exempt position
• Monday–Friday 8 am- 5 pm schedule with built-in flexibility

• Competitive hourly rate based on experience and qualifications
• Compensation for this role is designed to reflect both core responsibilities and individual contribution. This position is paid on an hourly basis using a total compensation model
  , which includes a base hourly rate plus performance-based incentive pay through the firm’s Balanced Scorecard (BSC) program. Incentive pay is earned and a portion paid monthly based on individual performance and is included as part of the role’s total compensation.
• 192 hours of PTO/year
• Flexible Work Schedule
• Health and dental insurance with fully paid employee-only options
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• Safe Harbor 401(k) with employer contributions
• Professional development opportunities and Linked In Learning access

• Additional hours during peak periods balanced with PTO

Based in Springfield, MO. No travel required.

• Bachelor’s degree in Accounting, Business, or a related field (preferred)
• Minimum of 2 years of relevant tax experience
• Active Enrolled Agent (EA) credential required
• E…