Senior Client Account Specialist

Husch Blackwell LLP is a full‑service litigation and business law firm with multiple locations across the United States.

The Senior Client Account Specialist ensures the firm receives timely payments from debtors. Responsibilities include monitoring accounts, contacting clients with overdue balances, negotiating payment plans, and documenting collection efforts.

• Regularly review the firm’s accounts receivable to identify overdue accounts.
• Keep track of outstanding debts and prioritize collection efforts.
• Ensure firm commitments are adhered to as related to billing, providing direct contact and follow‑up with each partner and client as assigned to ensure timely billing and collections.
• Contact clients with overdue accounts via phone, email, or written correspondence.
• Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues.
• Address client inquiries and complaints related to billing and outstanding balances.
• Work collaboratively with clients to find mutually beneficial solutions.
• Attempt to collect overdue amounts directly from clients.
• Negotiate payment plans or settlements to facilitate debt recovery.
• Generate monthly client reminder statements, making any necessary revisions.
• Prepare bankruptcy claims, research, and submit claims for unclaimed property; propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting research information and credit reports.
• Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel.
• Recommend proposed transfers of any accounts to the Firm’s collections attorney, including preparing the placement letter for management signature, gathering all collection activities, client details and any other pertinent documentation.
• Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation or email.
• Document payment arrangements, promises to pay, and any other relevant details.
• Provide consistent updates and correct client collections contact information to the business intake and client data teams.
• Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices.
• Prepare regular reports on the status of unpaid accounts and progress in debt recovery.
• Keep the firm informed about collection activities and trends.
• Update management of any potential collection issues requiring escalation and provide recommendations for resolution.
• Provide timely submissions of any recommended proposed write‑offs accompanied by the required supporting information and appropriate coding.
• Prepare, review, and distribute monthly reports for delinquent AR and WIP to partners as appropriate.
• Provide reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed‑upon metrics and key performance indicators.
• Confere with billing partners to determine reasons for aged AR & WIP and present strategies to obtain payment and ensure timely billing of WIP.
• Ensure the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter.
• Provide any accrual information to partners or clients as assigned or requested.
• Act as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP.
• Collaborate with internal departments as required and related to the team’s projects, issues and concerns.
• Support and train Client Account Specialists on processes and procedures.
• Other duties as assigned.

• 4‑year degree preferred, or a combination of education and commensurate work experience required.
• 5 years of relevant accounting experience required, preferably in a professional services environment.
• Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite.
• High level of detail orientation required.
• Excellent…