Float Teller

Position: Float Teller I
At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

SUMMARY The Float Teller is responsible for traveling to various locations to provide Teller services. This includes providing exceptional customer service while ensuring the accurate and efficient processing of financial transactions. Tellers serve as the primary point of contact for many customers. The role involves accurately processing deposits, withdrawals, loan payments, and other banking transactions, as well as assisting customers with their banking needs.

The Float Teller will ensure that all transactions are conducted in compliance with bank policies and procedures while maintaining a high level of professionalism, and will refer customers to appropriate departments for new services.

ESSENTIAL DUTIES Greet customers warmly and professionally, addressing inquiries and providing solutions to their banking needs.

Process customer transactions, including deposits, withdrawals, check cashing, money transfers, and loan payments, in an efficient and accurate manner, and within appropriate limits. Assure all documents are properly endorsed and the customers have been accurately identified.

Provide customers with account balances, statements, and other account-related information.

Process stop payments, holds, and wire inquiries. Answer customer inquiries by phone or email.

Ensure that all transactions are properly recorded and balanced at the end of each day and report any discrepancies in a timely manner.

Accurately handle and count cash during all transactions, ensuring proper cash drawer management.

Issue official checks, assist with night depository duties, assist customers with safe deposit box access, prepare and verify cash and coin orders as needed, and assist with branch vault cash management.

Detect and report counterfeit money, suspicious activity, or potential security threats to the appropriate managers in a timely manner.

Provide assistance in resolving minor account discrepancies and direct customers to the appropriate department for more complex issues.

Promote bank services and products to customers based on their needs, referring them to the appropriate department if necessary.

Adhere to all bank policies, procedures, regulatory guidelines, and other applicable laws.

Maintain the confidentiality and security of customer information and account details.

Help maintain branch cleanliness and order, ensuring that customers have a positive and welcoming experience, and assist in supporting branch openings and closings.

Complete branch checklists, assist in gathering data for various reports, and complete various forms and letters as instructed.

SECONDARY DUTIESThe Float Teller performs duties specific to the position and other functions as assigned.

RESPONSIBILITIES Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.

Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.

Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment…