Tax Resolution Specialist | Enrolled Agent

Tax Resolution Specialist | Enrolled Agent

Abacus! is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. Join a rapidly growing organization with a strategic vision and dynamic plan. We are seeking a Tax Resolution Specialist | Enrolled Agent to join our team. We are committed to fostering a supportive and inclusive workplace where every team member can thrive.

Apply today to be part of a company that values its people and their contributions!

The Tax Resolution Specialist (Enrolled Agent) is responsible for managing and resolving IRS and state tax matters on behalf of clients. This role handles tax notices, audits, penalty abatements, and compliance issues from intake through resolution. Acting as the primary liaison between clients and tax authorities, the Specialist delivers compliant, strategic solutions designed to reduce tax liabilities and restore financial stability.

This position is ideal for an experienced Enrolled Agent who enjoys technical tax work, client advocacy, and seeing cases through to completion.

Essential Functions

• Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
• Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
• Collect documentation, and provide guidance on tax repayment expectations and strategies.
• Conduct technical research to develop compliant responses and identify resolution opportunities.
• Identify and apply for penalty abatements, tax relief programs, and settlement options.
• Maintain accurate records of tax notice responses, resolutions, and client communications.
• Collaborate with internal departments to support integrated tax resolution strategies.
• Recommend and implement process improvements for handling tax notices and audit cases.
• Educate clients on notice triggers and compliance practices to prevent recurring issues.
• Utilize tax software and digital tools to manage client cases efficiently and compliantly.

Competencies

• Tax Resolution & Notice Handling: Strong ability to analyze and resolve federal and state tax notices
• Client Representation: Confident communication and advocacy with tax authorities
• Audit Support & Defense: Experience preparing documentation and guiding clients through audit processes
• Tax Research & Strategy: Skilled use of authoritative tax research tools
• Penalty Abatement & Relief Programs: Proven ability to identify and pursue available relief options
• Documentation & Compliance: Exceptional attention to detail and recordkeeping
• Cross-Functional Collaboration: Effective teamwork with tax, legal, and financial professionals

Supervisory Responsibility

This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.

Work Environment & Schedule

• Full-time, hourly, non-exempt position
• Monday–Friday 8 am- 5 pm schedule with built-in flexibility

Location & Travel

Based in Springfield, MO. No travel required.

Required Education & Experience

• Bachelor's degree in Accounting, Business, or a related field (preferred)
• Minimum of 2 years of relevant tax experience
• Active Enrolled Agent (EA) credential required
• Experience with IRS and state tax resolution strongly preferred

Physical Demands

The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients…