Fraud & Risk Operator

Responsibilities

• Continually identify and assess conditions that may present risks to the business and consumers
• Implement strategies to mitigate risks and ensure regulatory obligations are met
• Monitor and review financial transactions to ensure accuracy and compliance with company policies
• Identify and investigate suspicious activities or transactions to prevent and mitigate fraud
• Analyze transaction patterns and user behaviors to detect potential risks and fraudulent activities
• Process and verify customer cash outs, ensuring all transactions are accurate and detailed
• Work with customer service and other departments to resolve payment issues and meet customer needs
• Monitor and report on all processed documents; build activity and incident reports
• Conduct compliance and risk assessments for online payouts
• Document and communicate key risk factors affecting online payments
• Research and verify all aspects of transactions for accuracy and legitimacy
• Operate computer systems and related peripheral equipment

• 1-2 years experience in data entry, data analysis, or data processing
• Demonstrated background in payments, risk management, or fraud prevention
• Familiarity with fraud detection tools, payment processing systems, and customer service software
• Must be 21 years of age and High School Diploma or equivalent experience required;
  Associates degree preferred
• Proficient with computer software and operating systems, such as Microsoft Office products
• Experience using Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications is a plus
• Analytical and diligent

Demonstrates expertise in risk management and fraud prevention, with a strong focus on analyzing transaction patterns and ensuring compliance with regulatory obligations. Proficient in utilizing payment processing systems and fraud detection tools to mitigate risks effectively.