Financial Aid Specialist

otc is dedicated to creating a culture that promotes success and wellbeing for our students and employees. Every department and position throughout the college strives to maintain a student-centered focus to create a culture where our students and employees are welcomed and feel safe at every campus and center. Otc applies that same focus to its hiring practices starting with the application process, the onboarding, and new hire expectations.

We are committed to understanding the needs of our students and employees and providing them with an experience that represents the otc cares culture.

ozarks technical community college is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Missouri tty user:711 for relay missouri services.

we appreciate your interest and desire to become a member of the otc team! If you have any questions about job postings, the application process, or the status of an open position, you may reach out to human resources at  or email jobs directly.

to apply for the federal work study program, you will need to request a work study assignment form . Once you have received approval from the financial aid department, you can find a list of open positions by clicking on "work study applicants apply here" in the top right corner.

job no: 495057
work type: springfield campus
location: springfield, mo
categories: student affairs, full-time staff/administration

job title: financial aid specialist department: financial aid

salary range: $43,888 flsa: non-exempt

immediate supervisor: director of systems and compliance

schedule details: full-time/12-month position/peers/office hours are 7:30 a.m.

- 5:30 p.m., monday through thursday, and 8:00 a.m.

- 4:30 p.m. On friday. Flexibility to work any shift within these hours is required. Occasional evening and weekend work may be required.

this position plays a key role in supporting the operation and compliance of the financial aid office with responsibility for understanding and maintaining an extensive knowledge of financial aid programs, processes, requirements, and policies. The financial aid specialist is responsible for processing financial aid files and related documentation with a high level of accuracy and efficiency to meet departmental objectives. Duties include preparing, reviewing, maintaining, and transmitting records, forms, documents, correspondence, and reports.

A financial aid specialist must also answer financial aid questions and resolve issues via email, chat, phone or in person providing quality customer service, professional and articulate correspondence, and accurate guidance based on federal and state regulations and college policies.

• maintain a working knowledge of federal, state and institutional financial aid programs and supporting regulations and translate regulations into logical processes.
• apply problem solving skills to identify and request the appropriate documentation needed to fulfill all financial aid application and aid program requirements.
• serve as the subject matter expert in basic principles of student eligibility, application, verification, and professional judgment as prescribed by federal and state regulations and institutional policies which administer those regulations.
• track receipt of required documents, analyze the accuracy of the information, note inconsistencies in reported information, and process corrections to student application data.
• monitor and process records in work queues including verification, professional judgement, and satisfactory academic progress to ensure timely and accurate completion.
• partner with student success team members to facilitate aid processing to assist students with financial aid concerns and disseminate information to student success by attending meetings and providing updates regarding changes in regulations and organizational policies.
• provide specialized support for elevated student inquiries from college navigators, admissions counselors, and student success representatives, ensuring timely and accurate responses to complex financial aid questions and concerns.
• facilitate communication with various agencies by using software and database systems to create, modify, extract, transmit, receive, and maintain financial aid records.
• participate in training and professional development opportunities to provide continuing education in financial aid administration.
• contribute to student satisfaction through delivery of quality customer service in all aspects of the administration of financial aid.
• participate in the development of institutional financial aid policies and processes that will positively impact efficiency and quality of service provided.
• execute assigned responsibilities, duties, and tasks according to established college policies, procedures, and standards in a safe manner and with minimal supervision working independently to identify problems and recommend…