Operations Collections Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Manager of Bankruptcy Proof of Claim Operations leads a team responsible for the preparation, review, filing, and amendment of bankruptcy Proofs of Claim (POCs) and Amended Proofs of Claim (APOCs). This role ensures the organization preserves its creditor rights through timely, accurate, and compliant filing of claims in bankruptcy proceedings. The manager is accountable for operational performance, regulatory compliance, risk management, employee development, process improvement, and the administration of controls designed to prevent missed filing deadlines and claim inaccuracies.

The position partners closely with Legal, Compliance, Bankruptcy Operations, Risk Management, Audit, and Technology teams to ensure all bankruptcy claim processes are executed in accordance with applicable bankruptcy laws, court rules, company policies, and internal procedures.

Will be in office 3+ days Earth City Missouri

• Bachelor's degree, or equivalent work experience
• Five to eight years of experience in collections and financial services industry
• Two or more years of management/supervisory experience

• Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
• Strong understanding of collection laws and regulations
• Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
• Basic knowledge of on-line collection systems
• Thorough knowledge of general organizational operations and procedures
• Strong planning and organizational skills
• Good managerial skills
• Ability to resolve moderate problems with minimal guidance
• Excellent verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase…