Emergency Med Dispatcher II; Non-Exempt

Overview

Under general supervision will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-emergency calls according to Mercy goals, the Sisters of Mercy philosophy, and Employee Code of Conduct. Determine exact location of each incident or request. Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable. Maintain necessary documentation and records.

Dispatch and track location of EMS units, relay operational information to field staff and managers/supervisors. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

• Operate communication equipment for receiving, sending, and relaying information for Emergency and Non-emergency calls.
• Determine the exact location of each incident or request.
• Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable.
• Maintain necessary documentation and records.
• Dispatch and track the location of EMS units and relay operational information to field staff and managers/supervisors.
• Perform related duties as assigned in alignment with Mercy mission and standards.

• Education: High school or equivalency.
• Licensure: Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire;
  Emergency Telecommunicator Course (ETC) or successful completion during initial orientation.
• Experience: Experience functioning as an EMD-I.
• Certifications: None listed.
• Other: Working knowledge of all communication center policies and procedures; ability to function as a team member; proficiency with call-creation of emergency and non-emergency incidents; data entry into a computer; listening, summarizing, and processing verbal information; reading and comprehension of written passages; basic map interpretation; ability to prioritize information and determine routes; accurate spelling of commonly-used words; clear and effective communication;
  
  specific map knowledge of primary EMS coverage areas; knowledge of mutual aid resources; proficiency with maintaining crew rosters, lineups, and rotations; ability to work under high stress; physical ability to sit/stand for long periods and handle occasional lifting up to 25 pounds; visual requirements (color vision, depth perception, etc.).

• Missouri EMT or EMT-P license.
• One year of experience in a public safety emergency communication center and one year of experience as a field provider preferred.

Working indoors with adequate temperature, ventilation, and lighting. Normal indoor noise and disruptions; occasional dust/dirt; above-average stress. May work beyond normal hours and on an as-needed basis. Must be able to sit or stand for long periods, with intermittent walking, bending, twisting, and reaching. Sedentary work with occasional lifting/carrying up to 25 pounds. Specific vision abilities include close, normal color, peripheral vision, and the ability to adjust focus.

Equipment used includes radio and CAD consoles, computer with word processing/paging/screening software, printers, digital logging systems, headset/telephone systems, copy and fax machines.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.