Team Lead Patient Access

Facility

Cox Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

1133 Patient Registration

36

6:30 AM - 7:00 PM

Day Shift (United States of America)

Cox Health Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. Cox Health Has Earned The Following Honors For Workplace Excellence.

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces by Newsweek.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please :
  Benefits | Cox Health

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams.

The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.;

and will report escalation needs as appropriate.

Required:

High school diploma or equivalent

Required:

1 year Related Patient Access Experience

Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills

• Excellent customer service and interpersonal skills
• Strong computer and relevant application use skills
• Ability to assist and teach others
• Ability to multi-task in a fast-paced environment
• Detail-oriented with the ability to spot errors and trends
• Demonstrates initiative and self-motivation
• Demonstrates understanding and consistent practice of need for privacy and confidentiality

Preferred: CHAA or CRCR