Healthcare Customer Service Representative

Location: Springfield, MO

Pay: $18–$20/hr (based on experience)

Are you looking to continue growth healthcare field? Do you enjoy helping people, managing detailed information, and working in a fast‑paced environment?

This Intake Specialist role is a great fit for early‑career professionals, recent graduates, or healthcare customer service experts.

This is a 4‑month contract with the possibility of extension or conversion (dependent on business needs).

As an Intake Specialist, you’ll support patients, providers, and internal teams by:

• Entering referral information accurately and on time
• Working directly with physicians, referral sources, and staff to obtain proper documentation
• Reviewing medical records to ensure compliance before services are rendered
• Communicating financial responsibility to patients and collecting payments when needed
• Navigating multiple EMR systems to gather required information
• Coordinating with insurance verification and sales teams
• Offering excellent customer service by phone and email
• Following company standards for documentation, shipping, and delivery processes
• Participating in after‑hours on‑call rotation as needed

• Ideal for candidates with at least a year of healthcare customer service or administrative experience.
• Great for recent graduates with call center experience
• Provides hands‑on exposure to insurance guidelines, medical documentation, EMRs, and patient communication
• Opportunity to build foundational healthcare administration skills

• Strong written and verbal communication skills
• Excellent telephone and customer service abilities
• Proficiency with Microsoft Office and general computer navigation
• Ability to prioritize, multitask, and follow detailed instructions
• Problem‑solving and decision‑making skills
• Capacity to learn new systems quickly
• High school diploma or equivalent required (Associate’s degree preferred)
• At least 1 year of work experience in healthcare, insurance, customer service, call center, billing, pharmacy, or a related field

• $18/hr – Candidates with call center/customer service experience only
• $20/hr – Candidates with prior medical or insurance experience plus call center/customer service experience

• Professional office setting with extended computer use
• Requires discretion with confidential patient and insurance data
• May involve occasional deadline‑driven or urgent authorization tasks
• Light lifting up to 10 lbs
• Ability to work independently with minimal supervision

Job Type & Location

This is a Contract to Hire position based out of Springfield, MO.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Springfield,MO.

This position is anticipated to close on Mar 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will…