Billing​/Scheduling Associate III (Hybrid) - Department of Medicine, Patient Access Center

Location SAINT LOUIS, MO 63110 Scheduled Hours 40

Serves as the lead Billing Associate; plans, organizes, gives direction, and assists in aspects of the scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.

Monitors the performance of the staff areas to ensure quality care and compliance with practice standards. Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools. Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.

Works with others to solve problems of a moderate or complex nature. Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction. Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.

Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals. Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management. Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed. Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.

Complies with OSHA, state and federal regulatory sources/standards. Serves as backup for staff during peak times, vacations, illnesses. Provides patient scheduling services to include collecting demographics and insurance registration. Prepares custom reports as directed by management. Participates in quality improvement activities to ensure appropriate clinical outcomes. Performs other duties as assigned.

Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

High school diploma or equivalent high school certification or combination of education and/or experience.

No specific certification/professional license is required for this position.

Relevant Experience (5 Years)

Computer Literacy, Data Entry, Epic EHR, Managed Care Operations, Medical Terminology, Telephone Communications

A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Communication, Confidential Data Handling, Decision Making, Fast-Paced Environments, Interpersonal Communication, Maintenance Scheduling, Medical Office Support, Multitasking, Office Equipment, Organizing, Prioritization, Working Independently

$21.17…