Community Heath Worker - Pediatrics Springfield, MO

Community Health Worker – Pediatrics

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a full‑time Community Health Worker (CHW) for its Springfield, MA location, including home visits as needed.

• Minimum: $21.52
• Midpoint: $24.73
• Maximum: $29.24

• Full‑time, 40 hours per week
• Monday – Friday

• Springfield, MA (including home visits)

• Excellent compensation
• High‑quality, low‑cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First‑time home‑buyer financial packages
• Farm-share memberships
• 403(b) retirement plan with company match and annual contribution increase based on tenure
• Free money‑coach advice from a certified professional
• Well‑being programs targeting mental, physical and financial health
• Adoption assistance
• Pet, home, auto and personal insurance options
• Life insurance
• Work‑life integration support
• Reimbursement for a variety of well‑being activities (e.g., gym membership, personal trainer, massage)

• Develop drive and determination to learn and grow in the CHW role.
• Engage positively with patients, families and the medical team.
• Target and outreach to specific patient populations, including home and community visits.
• Act as key point person between patients and providers of healthcare and social services.
• Work effectively with people from culturally diverse backgrounds, including translators, to reduce barriers.
• Assist with medication adherence, appointment reminders, transportation and other support services.
• Educate patients on all aspects of the healthcare delivery system and assist with enrollment of new members.
• Identify and utilize community resources via an approved database and demonstrate use of EMR systems.
• Schedule and accompany patients to appointments and assist with application completion for eligible programs.
• Communicate between providers and the clinical team; collaborate within a multidisciplinary team.
• Build and maintain positive relationships with clients, providers, supervisors and staff.
• Continuously expand knowledge of community resources, public health prevention and evidence‑based programs.
• Document all activities within the EMR and community service plans, ensuring clear data collection.
• Complete Care Needs Screenings and other applicable assessments to provide appropriate referrals.
• Coach patients in managing chronic conditions and self‑care.
• Implement culturally and linguistically tailored educational and support activities.
• Collaborate with the care team to track, monitor and report disease‑related and patient tracking measures.

• High School Diploma or GED (required).
• Enrolled or willing to enroll in the CHW certification program.
• CHW certification (preferred).
• Some exposure to working in a community setting (preferred).
• Driver’s license and reliable vehicle for daily home visits (required).

• Excellent interpersonal, communication and writing skills.
• Strong time management and organizational abilities.
• Proficiency with basic computer skills, Microsoft Office and internet research.
• Knowledge of confidentiality and handling sensitive information.
• Willingness to work some weekend or evening hours as needed.
• Commitment to professionalism and respect for all human beings.

GED or HiSET (required).

• Certified Community Health Worker – State of Massachusetts.
• Driver’s License, Massachusetts (required).

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.