Billing​/Scheduling Associate II; Hybrid; Department of Medicine, Patient Access Center

Location SAINT LOUIS, MO 63110 Scheduled Hours 40

Position Summary Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment Office equipment.

• Education:
  
  High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses:
  No specific certification/professional license is required for this position.
• Work Experience:
  
  Relevant Experience (3 Years)
• Skills:
  
  Not Applicable
• Driver's License: A driver's license is not required for this position.

• Education:
  
  No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses:
  No additional certification/professional licenses unless stated elsewhere in the job posting.
  
  Work Experience:
  
  No additional work experience unless stated elsewhere in the job posting.
  
  Skills:
  
  Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims.

Grade G06-H Salary Range $17.87 - $27.06 / Hourly

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at  and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• We…