Patient Billing​/Services Representative II - Orthopedic Surgery

Location

SAINT LOUIS, MO 63110

40

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-ins and registration are complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed.

Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/check out scheduled patients.
• Ensure registration is accurate.
• Update and verify patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
• Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act.
• Balance cash drawer and prepare daily deposit.
• Complete required HIPAA training.
• Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies.
• Complete all other University and department yearly training.
• Maintain familiarity with insurance companies and their requirements.
• Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• "Scrub" or prepare all scheduled appointments for upcoming clinic days.
• Acts as patient liaison requesting additional services for patients as needed.
• Act as concierge to waiting patients.
• Round our waiting rooms to ensure patients are aware of wait times and their needs are met while waiting.
• Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Performs other duties as assigned.

• Job Location/
  
  Working Conditions:
  
  Normal office environment. Patient care setting.
• Physical Effort:
  Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
• Equipment:
  Office equipment.

• High school diploma or equivalent high school certification or combination of education and/or experience.

• Basic Life Support
  - American Heart Association
• Basic Life Support
  - American Red Cross

• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Not Applicable

A driver's license is not required for this position.

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

• Customer Service
• Effective Written Communication
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Interpersonal Relationships
• Medical Billing and Coding
• Medical Insurance Claims
• Office Organization
• Organizing
• Professional Etiquette
• Scheduling
• Team Collaboration

$17.89 - $26.35 / Hourly

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at  and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

• All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position.
• The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and or governmental registry checks.
• All offers are contingent upon successful completion of required screening.

• Up to 22 days of vacation
• 10 recognized holidays
• sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit…