Patient Financial Specialist
Listed on 2026-09-23
-
Healthcare
Medical Billing and Coding, Healthcare Administration, Medical Office, Medical Receptionist
Facility
Cox Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department1688 Patient Financial Services
Scheduled Weekly Hours40
Hours8:00 AM - 4:30 PM
Work ShiftDay Shift (United States of America)
Cox Health Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. Cox Health Has Earned The Following Honors For Workplace Excellence
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please :
Benefits | Cox Health
Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations.
Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs.
Adhere to HIPAA privacy guidelines when handling patient medical information.
Required:
High School diploma or equivalent
Preferred: 1 year business office experience
Skills- Excellent communication skills:
Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. - Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
- Attention to detail: accuracy in date entry and handling sensitive patient information.
- Problem-solving
Skills:
Ability to identify and resolve billing issues efficiently - Basic computer proficiency: familiarity with billing software and navigating electronic health records
N/A
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