Resolution Specialist

Facility:

Remote Missouri: 1423 North Jefferson Avenue, Springfield, Missouri, United States of America, 65802

Department:1722 Cox Health Network Scheduled Weekly

Hours:

40

Hours:

8:00-5:00

Work Shift:

Day Shift (United States of America)
Cox Health is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. Cox Health has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.

Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

Acknowledged by Forbes as one of the Best Employers for New Grads.

Healthcare Innovation's Top Companies to Work for in Healthcare (2025).Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please :
Benefits | Cox Health Job

Description:

The Contract Resolution Specialist primary function will be to assist network providers with any contractual issues. The Contract Resolution Specialist will also act as a trainer/educator of all Cox Health Network contracts to the network providers and their staff. They must be a self-starter and work with minimal supervision. Some local travel is required along with organizing and hosting meetings when required.

They will possess an in-depth working knowledge of managed care plans and Cox Health contracts and how they pertain to successful operations of a hospital/provider’s office. The responsibility of this position impacts the revenue cycle for approximately 40% of the provider’s business. They must understand the legality of the messenger process Cox Health Network uses for independent providers. They must be able to analyze and communicate contractual terms and their requirements to the provider.

They will perform initial and recredentialing on-site reviews and chart audits for providers, as needed. Responsibilities include, but are not limited to; contract resolution, delivery and interpretation of policy and procedure changes as it relates to specific contracts, communication of regulatory changes as it relates to the insurance industry as needed, researching new technology with respect to payors medical necessity and coverage, Maintains contacts and provides educational information to network, tertiary/affiliate PHO networks that impact over 3000 providers/facilities.

Able to organize, prioritize and multi-task to execute projects and day to day work flow.

Education:

Required:

High School Diploma or Equivalent Preferred:
Bachelors in a Related Field

Experience:

Required:

3-5 Years experience working in the provider office, healthcare billing, healthcare insurance and/or Managed Care industry. Preferred:
Previous experience in provider relations and/or physicians office management.

Skills:

Ability to understand complex multi-provider payor contract agreements and determine compliance standards are being adhered to.

Licensure/Certification /Registration: N/A