Hotel Front Desk Manager

We are looking for a Front Desk Manager to direct and administer all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

• Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
• Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
• Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards.
• Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
• Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
• Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

• Calculation, monitoring, and transmission of loyalty program points.
• Assists in check-in/check-out of guests or any related guest service activity.
• Initiate and prepare reports as required.
• Assist office in any other administrative duties as needed.
• Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and troubleshooting problems