Assistant Executive Housekeeper; Nonexempt

Assistant Executive Housekeeper

Join our team at Double Tree by Hilton, Springfield MO!

We are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detail-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time team members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM team members can sign up for earned wage access through Daily Pay on day one!

Essential Responsibilities:

• Assists in supervising the daily operations of the Housekeeping Department, including room attendants, house persons, and laundry attendants.
• Supports the Executive Housekeeper in maintaining cleanliness, sanitation, and presentation standards for guest rooms, public areas, laundry, and back-of-house areas.
• Conducts routine inspections of guest rooms and hotel areas to ensure compliance with hotel brand and company standards.
• Assists with training, coaching, and developing housekeeping team members on cleaning procedures, safety standards, guest service expectations, and departmental policies.
• Promotes and delivers world-class guest service by responding promptly and professionally to guest requests, concerns, and special needs.
• Helps create daily room assignments and assists with staffing coverage to ensure operational efficiency.
• Monitors housekeeping productivity and quality standards to ensure department goals are met.
• Assists with inventory management, including ordering, tracking, and maintaining housekeeping supplies, linens, and guest amenities.
• Ensures the proper use and maintenance of housekeeping equipment and report maintenance or safety concerns promptly.
• Maintains compliance with all company policies, hotel procedures, OSHA guidelines, and safety and sanitation standards.
• Assists with scheduling, payroll review, attendance tracking, and timecard accuracy as directed.
• Supports department communication through daily shift meetings and ongoing team engagement.
• Works closely with the Front Desk and Maintenance teams to ensure guest rooms are ready and maintenance issues are addressed timely.
• Assists in maintaining lost and found procedures in accordance with company policy.
• Leads by example in professionalism, appearance, attendance, and teamwork.
• Performs housekeeping duties as needed to support operational demands and guest satisfaction.
• Embraces O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• Ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results.
• Ability to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
• Ability to multitask and prioritize effectively.
• Proficient in computer skills, including Microsoft Word and Microsoft Excel.

Education & Experience:

• Two years of experience in housekeeping as a room attendant/housekeeper or Assistant Executive Housekeeper, with two years of supervisory experience in a commercial environment preferred.
• A minimum of 1 year in a housekeeping role; hotel experience preferred.
• A minimum High School education or GED; associate or bachelor's degree preferred.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Heavy work:
  Exerting 50 to 100 pounds of force occasionally (up to 1/3 of the time), and/or 25 to 50 pounds of force frequently (up to 1/3 to 2/3 of the time), and/or 10 to 20 pounds of force constantly (2/3 or more of the time) to move objects.
• Requires walking or standing to a significant degree.

Physical Activity of the Position:

• Activities include climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking,…