Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

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Part Time Springfield, MO, US

3 days ago Requisition

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they enter the establishment. Your primary objective is to manage guest flow efficiently, ensuring timely seating and minimizing wait times while maintaining a friendly and professional demeanor. You will coordinate with the service and kitchen teams to optimize table turnover and accommodate special requests or reservations.

This role requires excellent communication and organizational skills to handle multiple tasks simultaneously and resolve any guest concerns promptly. Ultimately, your efforts will contribute significantly to customer satisfaction and the overall success of the hospitality environment.

Minimum Qualifications:

• Previous experience in a customer service or hospitality role.
• Ability to stand for extended periods and manage physical tasks related to seating guests.
• Strong verbal communication skills and a friendly, approachable demeanor.
• Basic proficiency with reservation and point-of-sale systems.

Preferred Qualifications:

• Experience working as a host or in a similar front-of-house role in a restaurant or hospitality setting.
• Familiarity with multiple reservation management software platforms.
• Bilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Knowledge of local dining trends and customer service best practices.

Responsibilities:

• Greet guests warmly upon arrival and manage the seating process to ensure an organized and efficient flow.
• Maintain an accurate waitlist and provide guests with estimated wait times, updating them as necessary.
• Coordinate with servers and kitchen staff to manage table availability and accommodate special requests or reservations.
• Answer phone calls to take reservations, provide information about the menu or services, and address guest inquiries.
• Handle guest concerns or complaints professionally and elevate issues to management when appropriate.
• Maintain cleanliness and organization of the host station and entrance area.
• Assist with opening and closing duties as required, including setting up the host area and preparing for service.

Skills:

The required skills such as strong communication and organizational abilities are essential for managing guest interactions and coordinating seating efficiently throughout the day. Proficiency with reservation systems enables smooth handling of bookings and waitlists, reducing errors and improving guest satisfaction. The ability to remain calm and professional under pressure helps in resolving conflicts and managing busy periods effectively. Preferred skills like bilingualism and familiarity with hospitality software enhance the ability to serve a broader range of guests and streamline operations.

Together, these skills ensure that the host can deliver a seamless and welcoming experience that supports the overall service team and contributes to a positive dining environment.