Senior Associate

Description & Requirements The Benefits Senior Associate provides operational and administrative support for the organization’s employee benefits programs. This role manages day‑to‑day activities such as life event processing, life insurance claims, and evidence of insurability (EOI) updates, while assisting with open enrollment and vendor coordination. The Benefits Associate serves as a Tier 3 resource for complex inquiries, ensures accurate plan administration, and supports employee education initiatives.

This position plays a key role in maintaining compliance and delivering a positive employee experience.

• Administer health and welfare benefits programs
• Provide Tier 3 support for escalated benefits inquiries and issue resolution
• Assist with open enrollment activities, including employee communications
• Manage relationships with moderately complex benefit vendors to ensure service quality
• Support plan design activities aligned with vendors managed
• Process life events and ensure timely updates in HR systems
• Administer life insurance claims and coordinate with internal stakeholders and carriers as needed
• Oversee parking benefit administration and related processes
• Manage Evidence of Insurability (EOI) updates and ensure accurate documentation
• Maintain accurate records and assist with compliance requirements
• Provide general support for benefits programs and initiatives
• Process annual ACA verification and filing process through coordination with HRIS and vendor

• High school diploma or equivalent
• 3+ years of experience in benefits administration, with a strong understanding of employee benefits programs (health, life, and ancillary) and solid knowledge of compliance requirements and regulatory guidelines
• Proficient in Microsoft Excel and other reporting tools

• Associate or Bachelor’s degree
• 5+ years of experience in leave administration strongly preferred
• SHRM‑CP (Society for Human Resource Management Certified Professional), PHR (Professional in Human Resources), or CEBS (Certified Employee Benefit Specialist)
• Experience using Workday for HR and benefits processes