Employment Resource Specialist

Responsibilities

• Provide front-line support to career center customers seeking employment, training, and workforce services.
• Assist individuals with job search activities, Unemployment Insurance (UI) work registration/RESEA and compliance requirements, career exploration, and access to workforce system programs and community resources.
• Deliver high-quality, customer-centered service in the Resource Room and virtual settings.
• Work collaboratively with internal staff and partners to ensure customers are connected to career pathway opportunities and appropriate referrals.

• Bachelor’s degree in human services, social work, education, human resources, business, or related field preferred.
• Two to three years of experience linking economically disadvantaged adults with community resources required.
• Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred.
• Interpersonal skills sufficient to communicate with participants, public, and staff.
• Ability to respond effectively to multiple requests and changing customer flow.
• Composition skills sufficient to prepare required reports, letters, and data input tasks.

Demonstrates expertise in providing customer-centered support for employment and training services, with a strong focus on linking economically disadvantaged individuals to community resources and workforce programs. Proficient in managing Unemployment Insurance processes and delivering effective communication and reporting.

• Bachelor’s Degree in Human Services
• Experience Linking Economically Disadvantaged Adults
• Unemployment Insurance Support
• Interpersonal Communication Skills
• Report Composition Skills

• Customer-Centered Service
• Collaboration
• Adaptability

• Workforce Services
• Career Center Support
• Career Pathway Opportunities
• Community Resources
• Job Search Activities