Application Analyst II: ECS Staging

Overview

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

We are seeking an Applications Analyst to join our Enterprise Conversion Solutions team. This team provides high-end data solutions for our financial institution clients by converting high-risk secure financial data from our proprietary systems into other formats. Analysts work with other members of the ECS team including Programmers, Vendors, Project Managers and Support Representatives to successfully complete data conversion projects. The ideal candidate brings technical troubleshooting knowledge and top-notch customer service with a mindfulness toward the sensitive and crucial nature of the data with which this team works.

This is a great opportunity to enter the IT field with a team of engineers willing to train and mentor leading to future opportunities in IT.

This position will be filled to work onsite at our Springfield, MO office location.

The salary range for this position is $38,650 - $42,151 and will be determined based on location and experience level.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

• Communicates with internal and external customers to ensure all applicable data and/or database are collected.
• Provides remote assistance should it be needed. We typically achieve this remote access via Bomgar, Webex, Smarttech.
• Completes and ships all equipment list requests by ECS employees daily and with urgency.
• Transports data to our backup DR site as needed.
• Data security is a top priority. Ensures all policy and procedures are followed. Associate must handle every data set with care.
• Interacts and communicates with Project Managers, CRMs, customers, vendors, internal JH product groups as needed.
• Project Management skills are needed to be successful. We handle a large work load. Associate must be able to remain organized, be able to prioritize, and execute assigned tasks self-sufficiently.
• Administration of our SFTP site.
• Assembly and configuration of NAS devices.
• May perform other duties as assigned.

• Must have a minimum of 1 year of experience in a technical or troubleshooting environment using general Microsoft products such as Excel, Word, Teams and Outlook.
• Must have at least 6 months of customer service experience.
• Valid driver’s license in order to travel up to 20% to and from Springfield to the Branson data center; this is a rotation that is done on a weekly basis.

• Willingness to learn and open to opportunities.
• A+, Security+, Network+ or equivalent certifications.
• Knowledge of Virtual Environments.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

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