Learning Operations & Training Support Specialist

U.S. Citizens or Green Card Holders only

We are seeking a detail-driven Learning Operations & Training Support Specialist to support a high-visibility internal function focused on professional inquiries and learning operations support. This role blends professional customer service with precise tracking and reporting using a third-party vendor site and Service Now. Training will be provided, but accuracy and follow-through are essential.

• Hybrid: 3 days onsite / 2 days remote
• Hours: 8:00 AM – 4:30 PM CST

• Monitor and respond to inquiries
• Provide timely, accurate responses regarding services offered, including Continuing Education (CE) opportunities, using existing firm materials.
• Escalate non-standard or complex inquiries to leadership and ensure follow-through to resolution.

• Communicate course/exam outcomes to individuals (completions, retake guidance, and access instructions).
• Respond to learner service requests and support questions,
• How to retake within required time frames
• Troubleshooting when a course/exam isn’t working
• Ensure individuals can access the training and required resources; coordinate resolution when issues arise.

• Track and report course and exam completions/failures using a third-party vendor platform and Service Now.
• Identify recurring issues or trends and recommend improvements to communications or process.

• Extreme attention to detail and accuracy in data entry, tracking, and reporting
• Excellent customer service skills and professional written communication
• Ability to multitask, prioritize, and manage a high-volume inbox/service queue
• Strong critical thinking and judgment; proactively researches answers and knows when to escalate
• Strong Microsoft Excel skills, especially for tracking, sorting/filtering, and basic “database-style” data management

• Experience using Service Now (ticketing, service requests, documentation/workflows)