IT Associate

Join HOLLOWAY AMERICA as an
IT Associate and begin your IT career with hands-on experience in a dynamic and supportive environment. This entry-level position is perfect for individuals eager to learn and grow while contributing to the efficient operation of our manufacturing and office systems. At HOLLOWAY, our culture is rooted in trust and service;we are dedicated to fostering an environment where teamwork, reliability, and a commitment to serving others are at the core of what we do.

If you’re passionate about technology and looking to get your foot in the door in a growing industry, we want you on our team!

• Technical Support:
  • Provide first-level IT support to internal staff by troubleshooting hardware, software, and network issues.
  • Assist with configuring and maintaining desktops, laptops, printers, and other office technologies.
• System Maintenance:
  • Assist in organizing and documenting IT resources, ensuring easy access to information for the team.
• User Training:
  • Help employees with basic software applications and troubleshooting common technical issues.
• Network and Security:
  • Assist with following security protocols, including password resets and managing system access requests.
• Project Assistance:
  • Collaborate with senior IT staff on projects like system upgrades, migrations, and the deployment of new technologies.
  • Stay informed on emerging IT trends and tools that could benefit our operations.
• Other Responsibilities:
  • Perform all additional duties as assigned, providing assistance to other departments with IT-related needs when required.

• TRUST
  :
  Builds confidence by responding to technical issues with integrity, reliability, and discretion. Safeguards sensitive information and system access while following security protocols and maintaining confidentiality.
• QUALITY
  :
  Takes pride in delivering accurate, thorough technical support and documentation. Ensures systems, hardware, and user setups are completed correctly and consistently to support operational excellence across the organization.
• SERVICE
  :
  Approaches every interaction with a helpful, solutions-oriented mindset. Supports associates with patience and professionalism, recognizing that timely IT support enables others to do their best work.
• COMMITMENT
  :
  Demonstrates a strong willingness to learn, grow, and continuously improve technical knowledge. Follows through on tasks, supports team initiatives, and contributes to projects that strengthen HOLLOWAY’s technology infrastructure and long-term success.

• High school diploma or equivalent (pursuing a degree in IT or a related field is a plus).
• Familiarity with Windows operating systems, Active Directory and Microsoft 365 Suite.
• Basic understanding of computer hardware and peripherals, with experience troubleshooting IT issues.
• Strong problem-solving skills and a desire to learn new systems and processes.
• Good communication and interpersonal skills, with the ability to assist non-technical users.
• Ability to manage time effectively while handling multiple tasks in a fast-paced environment.

This entry-level position offers a fantastic opportunity to gain valuable experience while working with a leader in the stainless‑steel manufacturing industry. At HOLLOWAY, we believe in building a culture founded on trust and a commitment to service
,both to our clients and to each other. Whether you’re passionate about technology, problem‑solving, or simply eager to make an impact, this role provides the perfect start to your IT career. Apply now and help us continue delivering exceptional solutions to our clients in pharmaceutical and biotech manufacturing!

• Work Setting: On-site, primarily in an office environment, with occasional visits to the manufacturing floor.
• Desk Work: Regularly works at a desk or computer station.
• Mobility: Occasional standing and walking to troubleshoot or assist with IT issues on the shop floor and multiple buildings.
• Lifting: Occasionally required to lift IT equipment and move desk for installation or troubleshooting.