System Administrator ; Onsite

System Administrator I (Onsite)

JMARK Business Solutions, Inc. Springfield, Missouri, United States – Admin/Clerical/Secretarial

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value
, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people‑centric approach, ensuring that every solution aligns with client goals, culture, and long‑term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow‑through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future‑ready technology solutions.

JMARK Business Solutions Inc. is looking to add a System Administrator I – Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. The role will evaluate and support day‑to‑day IT activities, provide training and guidance to internal staff and clients, and keep them updated with new technologies as needed.

This is a full‑time position with benefits that challenge and help you grow your IT skills.

Provide day‑to‑day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.

• Respond to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with hardware issues: desktops, laptops, copiers, printers, and peripherals
• Answer inquiries and clarify desired information; research, locate, and provide accurate information, including education to team members
• Utilize de‑escalation skills and elevate cases when necessary to IT support provider
• Enhance organization and IT department reputation by taking ownership for new requests and exploring opportunities to add value
• Assist in developing systems and procedures to deliver quality service to end users
• Update job knowledge by participating in educational opportunities
• Other duties as assigned

• Minimum of two years working in a technical operating capacity
• Previous experience working on help‑desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated environment preferred
• Previous Windows Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
• High School graduate or equivalent required

• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills

Full‑time weekday position. Requires occasional evening and weekend hours to assist with off‑hour IT tasks.

The pay range for this role is: 42,500 - 55,000 USD per year