System Administrator

System Administrator I

JMARK Business Solutions, Inc. Springfield, Missouri, United States Information Technology

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full‑time remote employees spread throughout the country. We focus on culture and a people‑first approach, valuing teamwork, communication, and a supportive environment for our employees and clients.

Provide onsite and remote support to clients with critical response time requirements for their business technology systems. Work independently and as part of a team to answer service desk calls, analyze technical issues urgently, troubleshoot over the phone/onsite/via remote access, and, when appropriate, elevate problems to Level 2 support. Perform service and preventive maintenance, assist in installs and deliveries, and support a variety of networks and end‑user environments for executives, managers, and end users.

• Identify, document, and troubleshoot user computing issues while maintaining high customer satisfaction.
• Effectively communicate the scope of work for all clients.
• Assess and reflect accurate billing options based on client contracts.
• Maintain and optimize the health and efficiency of team boards and client systems.
• Manage, maintain, troubleshoot, and support clients’ network infrastructure.
• Utilize service‑specific tools and technologies (Connect Wise Suite, Network Management tool, Documentation Management tool) to deliver onsite and remote user support services.
• Update Professional Services Automation (PSA) software (Connect Wise) with accurate documentation of all activities conducted.
• Serve in the on‑call rotation as assigned.
• Develop and maintain relationships with clients to enhance JMARK’s reputation through exceptional customer service.
• Assist account management in providing effective solutions for our clients.
• Maintain a professional and clean appearance.
• Participate in ongoing training and attainment of various manufacturer and software certifications.
• Keep current on industry trends and report findings to team members that directly impact the quality and profitability of JMARK.
• Develop personal skills to work efficiently both individually and as a member of the Service Department.
• Identify and mentor team members on areas of expertise.
• Participate in company‑sponsored position related activities.

• Proficiency in supporting Windows Operating Systems.
• Basic desktop VPN connectivity and troubleshooting and configuration (Cisco, Meraki, and other VPN technologies).
• Basic understanding of how IPv4 and IPv6 technologies interoperate.
• Advanced desktop support including Microsoft Office Suite and Office 365.
• Basic server support skills and understanding of Windows 2012, 2016, 2019 in a workgroup and domain environment.
• Identify basic issues with internet connections and networks (routers, switches, firewalls).
• Understanding of network system devices and wireless systems (Cisco and Meraki products, including routers, controllers, switches).
• Security software such as anti‑virus (Trend), anti‑SPAM, anti‑Spyware, and other related technologies.

• Valid driver's license.
• Proof of vehicle insurance.
• Reliable and suitable transportation that can be used as required to perform duties, if needed.

• Able to work independently and as part of a team.
• Prepared to travel as required.
• Exceptional written and oral communication skills.
• Self‑motivated.
• Intrinsic desire to make a difference in the lives of coworkers.
• Enjoy learning new things.

45,000 - 55,000 USD per year (Springfield Office)