Certification Lead

Essential Duties and Responsibilities

• Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our shared services programs.
• Manage a team of analysts and serve as the main point of contact for internal business customers.
• Assist in implementing technology projects while ensuring that initiatives are met in a timely manner.
• Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development.
• Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems.
• Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information.
• Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines.
• Ensure appropriate testing materials are created to ensure a successful software implementation deployment.
• Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials.
• Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders.
• Collaborate with other managers to ensure effective coordination of activities.

• Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions.
• Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders.
• Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes.
• Guide and support analysts and cross‑functional resources by setting priorities, providing direction, and ensuring alignment with program objectives.
• Apply business process improvement and re‑engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance.
• Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule.
• Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed.
• Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory‑driven timelines.
• Develop and maintain certification‑related documentation, including functional specifications, procedures, testing documents, user guides, and training materials.
• Participate in internal and external meetings to represent the organization in addressing certification requirements, risks, and stakeholder needs.
• Establish and maintain strong working relationships with clients, regulators, vendors, and internal partners to support certification outcomes.
• Collaborate with managers and functional leads to ensure alignment, effective coordination, and continuous improvement across programs and shared services.

• Bachelor's Degree in related field.
• 7-10 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.

• 5-8 years of experience in certification operations, systems implementation, and process improvement.
• Experience supporting technology solutions, including requirements, testing, and implementation.
• Strong analytical, documentation, and stakeholder communication skills.
• Demonstrated experience leading or coordinating cross‑functional initiatives or work streams.
• Experience in regulated, shared services, or certification‑driven environments preferred.

• Experience in regulated, shared services, or certification‑driven environments preferred.

Maximus is an…