Lead SRE: Build Resilient, Automated, Scalable Platforms
Listed on 2026-05-31
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IT/Tech
Systems Engineer, Cybersecurity, IT Support, Cloud Computing
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Lead, Site Reliability Engineer
Overview
The ONE SRE team is looking for a Lead Site Reliability Engineer, to strengthen operational resilience across the technology stack through observability, automation, and platform engineering. The ideal candidate is highly motivated, intellectually curious, analytical, and passionate about improving reliability through proactive problem-solving, collaboration, and continuous improvement.
Role
- Serve as the subject matter expert for load balancer platforms, with a primary
- Drive proactive reliability engineering by identifying systemic risks, recurring failure patterns, and architectural opportunities to strengthen resilience and performance
- Lead observability improvements through telemetry, dashboards, alerting, and monitoring practices using tools such as Splunk and Dynatrace
- Develop and enhance automation, CI/CD integrations, and Dev Ops practices that reduce manual effort and improve operational efficiency
- Partner with Architecture, Load Balancer Engineering, Operations, and global SRE teams to influence standards, roadmaps, troubleshooting approaches, and end-to-end system design
- Act as a senior escalation point for complex incidents, lead root cause analysis, and mentor engineers through shared documentation, runbooks, and best practices
- Advanced expertise in Site Reliability Engineering, platform engineering, or infrastructure operations, with strong knowledge of F5 load balancer platforms in large-scale production environments
- Strong experience implementing observability solutions across logs, metrics, and traces, and using telemetry to improve distributed system reliability and performance
- Proficiency in Python, Go, Bash, or similar scripting languages to automate operational tasks, improve workflows, and enhance platform efficiency
- Strong knowledge of Linux/Unix systems, networking, cloud and hybrid infrastructure, and highly available system design aligned to service level objectives
- Hands-on experience with Dev Ops practices, including CI/CD pipelines, automation, and container-based deployments, along with strong troubleshooting and root cause analysis skills
- Recognized as a technical expert who works independently on complex problems, influences outcomes across teams, and mentors others through shared engineering standards and best practices
Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach; and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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