Field Service Technician

Posted Friday, March 27, 2026 at 12:00 PM

FOR MORE THAN 80 YEARS
,Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at
Natus Neuro
.

DEPARTMENT:
Field Service

EXEMPT (Y/N): N

SHIFT:
Day

SUPERVISOR:
Regional Service Manager

LOCATION:

St. Louis, MO

As a Field Service Specialist
, you will play a key role in delivering, supporting, and optimizing advanced Neurodiagnostic Devices and Software
. You’ll be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.

This is a highly independent, hands-on role suited for someone who enjoys solving problems, working directly with customers, and taking ownership in the field.

This position requires significant travel (approximately 75%) and the ability to work independently.

Plan, manage, and execute neurology system installations from small to large scale

Ensure all installations are completed professionally, meeting company standards, directives, and customer requirements

Deliver a high-quality installation experience that sets the foundation for long-term customer success

Perform preventative and routine maintenance on installed equipment

Respond to field service calls and diagnose issues across:

• PC systems
• Network environments
• Proprietary hardware and software

Troubleshoot, repair, and resolve issues while maintaining ownership until completion

Communicate proactively with management if response time objectives are at risk

Diagnose root causes of product failures and document findings

Provide actionable feedback to Engineering, Operations, and cross-functional teams to improve products and processes

Serve as a primary point of contact for customers during on-site engagements

Keep customers informed of progress and activities at all times

Maintain strong communication with internal teams, including management and sales, regarding site developments

Ensure high levels of customer satisfaction through professionalism and responsiveness

Deliver customer training during installations or scheduled sessions at customer sites or company offices

Support customer adoption and effective use of systems

Participate in ongoing technical and professional development training

Stay current with evolving product knowledge and industry developments

Follow all Quality System procedures that impact product and service quality

Accurately complete all required documentation, including:

• Service reports
• Expense reports
• System entries

Ensure all data entry is completed within company timelines and includes required documentation and signatures

Build and maintain strong customer relationships

Act as a brand representative in the field, promoting professionalism and trust

College Diploma or University Degree (or equivalent experience) in a related field such as IT, medicine, or biology

Minimum of 5 years of field service experience, including:

• Installations
• Training
• Troubleshooting

Medical device experience is preferred

Certifications such as MCP, MCSE, or A+ are an asset

SQL Server or database administration experience is a plus

• Microsoft Desktop Operating Systems (Windows 7, Windows 10)
• Microsoft Server environments, including Active Directory and Group Policy
• IT tools for imaging, asset management, and enterprise antivirus systems
• Network infrastructure and planning
• Familiarity with Citrix Server

• Analytical thinking and problem-solving skills
• Professionalism and accountability
• Ability to listen, understand, and respond effectively
• Strong interpersonal and communication skills
• Ability to work…