Director, Privacy & Security Enterprise Engagement

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

• Lead the Privacy & Security Enterprise Engagement Officers (EEO) Shared Services Team within Enterprise Privacy & Security Risk Management (EPSRM).
• Work with other Shared Services across the organization with a focus on EPSRM, including privacy, security compliance, AI governance, resiliency (e.g., BC/DR), security culture & training, marketing, Human Resources, Physical security, Digital, SSDLC and various other alignments.
• Support the Enterprise Engagement Officer team so they know all controls, requirements, relevant regulations, and participate in legislation reporting and creation on topics relevant to the Team area.
• Build trusted partnerships with Health Plan leadership and key enterprise stakeholders (Enterprise Compliance, Operations, Business Technology Solutions, ITCC, Privacy, Vendor Risk, Legal, etc.) to drive contract assurance, readiness reviews, RFP support, and continuous improvement.
• Ensure team alignment with EPSRM’s goals and accountability for Health Plan deliverables.

• Lead, coach, and scale the Shared Service EEO team to deliver consistent, high‑quality engagement across all assigned state Medicaid Health Plans and the Medicare and Marketplace lines of business.
• Align staffing and resources to shared service and line‑of‑business complexity, volume, and key cycles.
• Ensure the team’s alignment with and achievement of defined goals.
• Onboard, train, allocate and prioritise tasks, set goals, and manage performance and career development for team members.

• Serve as the primary EPSRM engagement leader for Health Plan lines of business; support stakeholders as needed to track obligations, risks, and decisions.
• Direct and oversee the team’s ongoing efforts to serve as a subject‑matter‑expert for privacy, security and AI requirements and ensure regulatory, legislative, and contractual privacy, security & AI requirements are understood and ope rationalised.
• Provide executive‑ready updates for Health Plan and EPSRM leadership.
• Build trusted relationships with internal and external stakeholders to resolve blockers and escalade issues effectively.
• Meet with regulators or other state representatives to answer questions and achieve clarity on the understanding of requirements.
• Meet with auditors to demonstrate Centene's privacy, security, AI and operational resilience compliance.

• Interpret and ope rationalise privacy, security, AI and business continuity obligations from contracts, RFPs and laws/regulations (e.g., HIPAA, CMS/MARS‑E/ARC‑AMPE, NCQA, state Medicaid/Exchange).
• Maintain a centralised requirements & deliverables register or pipeline mapping obligations to owners, timelines and evidence for audits & assessments.
• Ensure adequacy of control validation evidence and support gap closure prior to delivery or readiness reviews.
• Monitor legal and regulatory changes and how they will impact contracts and effectively communicate impacts to stakeholders.
• Direct and oversee the team’s ongoing efforts to discover, assess impact of, and communicate new or changing regulatory, legislative and contractual requirements related to privacy, security, AI and operational resilience.

• Direct and oversee the team's ongoing efforts to identify and bring awareness to privacy, security, AI and operational resilience risks and control gaps, and champion solutions within the context of Centene's business operations and technology environments in partnership with internal and external teams to EPSRM.

• Ensure System Security Plans (SSPs) or System Security & Privacy Plans (SSPPs) and other related deliverables are accurate & complete.
• Establish and mature processes for plan deliverables (i.e., SSPs/SSPPs, BCP plans, incident response attestations, vendor security…