L2 Application Support Engineer

Job Title:

L2 Application Support Engineer - IBM/HCL-Web Commerce Suite 8.x E-comm

Location:

Springfield, MO (Onsite)
Job Type: Full Time

Job Description:

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical Web Sphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills
3-5 years of experience in application support or technical support roles
2+ years hands-on experience with Web Sphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)

Experience with monitoring tools such as App Dynamics, Dynatrace or similar APM solutions

Key Responsibilities
" Incident Response & Troubleshooting
" Monitoring & Performance Management
" Application Operations
" Database Support & Integration
" Documentation & Knowledge Management

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.