INTERNAL - Records Management System Assistant

Position: INTERNAL ONLY - Records Management System Assistant
Description

* This is an INTERNAL ONLY posting for current Springfield Police Department employees only.
* We will be accepting applications until Friday, June 5th, 2026.

The Springfield Police Department is seeking a detail-oriented and tech-savvy professional to join our team as a Records Management System (RMS) Assistant. This position plays a critical role in supporting the daily functionality, maintenance, and improvement of the Police Department's Records Management System, helping ensure accurate data, efficient operations, and reliable support for department staff and partner agencies.

If you enjoy problem-solving, working with technology, training others, and supporting public safety operations in a collaborative environment, we encourage you to apply.

What This Position Will Do

* Assist with the daily administration and maintenance of the Records Management System (RMS)

* Support system performance, security, and data integrity to minimize service disruptions

* Create and manage user profiles and system permissions

* Conduct quality control reviews to identify and correct missing or conflicting data

* Assist with software upgrades, testing, and implementation of enhancements

* Provide troubleshooting support and technical assistance to department employees and partner agencies

* Help create training materials and provide user training on RMS operations

* Research and answer system-related questions for users

* Track enhancement requests and assist with documenting testing results and system improvements

* Serve as backup support for the RMS Coordinator when needed

What You Will Need

* Strong attention to detail and organizational skills

* Excellent communication and customer service abilities

* Ability to troubleshoot technical issues and explain information to both technical and non-technical users

* Ability to maintain accurate records and prepare clear reports

* Proficiency with Microsoft Office programs

* Ability to manage multiple priorities in a fast-paced environment

* Ability to maintain professionalism and confidentiality in a law enforcement setting

Qualifications and Requirements

Experience, Education, and Training

* A minimum of two years' experience working with a law enforcement Records Management System (RMS);

OR

* An Associate's Degree in Computer Science, Criminal Justice or a related area;

AND

* One year of related experience that includes working with a law enforcement RMS.

Licensing/Certification

* Obtain and maintain state certification as a MULES terminal operator as required by department assignment;

* Possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.

Functions

For more information on essential functions and other requirements, please see the job description.

Other Requirements

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, , or in person at the Municipal Busch Building, 840 Boonville Ave.

Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.

All interested candidates

MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application,but they may be submitted as supplemental documentation.