Platform Engineer II

The Platform Engineer II will design specific infrastructure solutions to support the broader technical architecture of how servers, networks, and storage systems work together to support the needs of the organization. Ensure that security, business operations, and business requirements are considered. Contribute to the development and maintenance of technical roadmaps, monitor infrastructure performance, and suggest improvements where necessary.

• Design and select medium-complexity storage, data center, network, and client/ server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions.
• Develop and implement designs providing fault isolation and resolution for complex challenges to limit and address issues promptly.
• Participate in solution architecture services as assigned, preparing conceptual and logical architecture diagrams to align technical direction and document future‑state architectures.
• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Test systems to validate proper functionality and respond to user emails to monitor, diagnose, and correct performance issues.
• Discuss and recommend technical developments to improve the quality of the infrastructure platform to better meet users’ needs.
• Implement required security measures, such as firewalls, message encryption, system hardening or vulnerability remediation, monitoring performance to notify security experts of any problems.
• Explore and develop an understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Contribute to developing business cases to quantify current costs, justify project investment, and identify the return on investment.
• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Participate in after‑hours support, including applicable on‑call responsibilities.
• Contribute to Knowledge Base articles and Standard Operating Procedures, ensuring routine tasks and problems are well documented.
• Provide mentorship and training to more junior engineers, as well as serve as an escalation point.
• Participate in the onboarding and training of new team members.

• Determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
• Ability to analyze user and system problems and develop mature and well thought out solutions.
• Understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Develop an effective change strategy based on gap analyses and enterprise readiness…