Network Support Technician; Overnight Network Operations

IT Support Technician – Networking (Overnight)

Launch Your Networking Career

Capstone IT is partnering with an industry-leading organization on a large-scale network modernization initiative supporting hundreds of retail locations nationwide.

If you've worked in Help Desk, Desktop Support, Service Desk, Technical Support, or a NOC, and you're looking to grow your networking skills, this is an excellent opportunity to gain hands-on enterprise networking experience while working alongside experienced network engineers.

You don't need years of networking experience. Candidates with networking coursework, certifications (Network+, CCNA, Fortinet), or a strong interest in networking are encouraged to apply.

Why You'll Love This Role

• Build real-world networking experience
• Learn from experienced network engineers
• Be part of a nationwide network modernization project
• Grow into more advanced networking responsibilities over time

Night Owl? Even Better. This overnight role supports network deployments while stores are closed. If you enjoy working evenings or prefer a quieter work environment, this schedule may be a great fit.

What You'll Do

• Support overnight network deployment projects across the U.S.
• Take inbound calls from field technicians after equipment installations
• Validate newly installed network equipment using established procedures
• Verify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipment
• Document work in Jira Service Desk
• Escalate issues to senior engineers when needed
• Help ensure stores are fully operational before opening each morning

What We're Looking For

Required

• Experience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment
• Strong troubleshooting and communication skills
• Ability to follow technical procedures and document work accurately
• Comfortable working overnight hours
• Eagerness to learn and grow in a networking career

Nice to Have (Not Required)

• Basic TCP/IP networking knowledge
• Exposure to switches, routers, wireless networking, or firewalls
• CompTIA Network+, CCNA, Fortinet, or similar certifications
• Experience with Jira or another ticketing system
• Retail technology support experience

Don't meet every qualification? We'd still like to hear from you. If you have a strong IT support background and are excited to build your networking skills, we encourage you to apply.

Please send your resume and salary requirements for immediate consideration!

Capstone Consulting is an EEO employer.