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Software Support Engineer
Job in
Springfield, Greene County, Missouri, 65897, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues.
- Collaborate with the development team to resolve complex issues.
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States.
- Participate in an on-call rotation during non-business hours.
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- Proven experience in software support or a similar role
- Strong problem solving skills and attention to detail
- Excellent communication skills, both written and verbal
- Experience with Oracle / MS SQL databases
- Experience with Windows operating systems
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer Service experience
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