Infrastructure Systems Administrator

Overview

AFS is seeking an Infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted Service Now platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

• Platform Administration & Operations
  • Administers RHEL 9 servers and Windows servers supporting a self-hosted Service Now environment running on AWS
  • Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
  • Works incidents and service requests related to platform health, stability, and performance
  • Performs minor and major upgrades to the Service Now platform and underlying infrastructure with minimal service disruption
• AI & Advanced Capabilities Engineering
  • Deploys, configures, and maintains Service Now AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
  • Integrates Service Now with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
  • Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
  • Maintains platform-level configuration and integration across AI capability modules
  • Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
  • Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
• Integration & Collaboration
  • Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
  • Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
  • Collaborates with stakeholders to translate operational and customer requirements into technical solutions

• Operating Systems: RHEL 9, Windows Server
• Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)

• Experience with Linux server administration
• Experience with Amazon Web Services (AWS)
• Experience with Service Now

• Experience with AWS AI Services
• Service Now Certified System Administrator (CSA)

• An active TS/SCI is required

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As required by law, Accenture Federal Services provides equal employment opportunities. Details on equal opportunity policies and accommodations are provided in the employer statements within the job posting. This description contains no discriminatory language and focuses on the responsibilities, qualifications, and environment of the role.