Technical Support Specialist

Job Description

Duration: 12 Month(s) contract to hire

Req

Description:

Full background check + fingerprinting will be completed

Description

• Work on-site as needed following Covid
  19 prevention best practices.
• Handle incoming customer phone calls and emails; provide first and second level support/triage.
• Address escalated tickets, provide incident response and triage to include after-hours support when tasked. Escalate appropriately as required.
• Communicate status to end users and update ticket information.
• Support technical initiatives as assigned by site technical manager.
• Assist in developing and maintaining knowledge base and department procedure documentation.
• Liaison with vendors, clients, and other teams for any required troubleshooting and/or support of projects.
• Support technical needs of employees and clients as they relate to computer based systems.
• Hardware replacement and disposal.
• Assist with on-site inventory management.
• Other duties as assigned.

Enterprise Req

Skills:

active directory, windows 10

Job Title:

Technical Support Specialist

Top Skills Details

• 1) 5+ years of Desktop/Helpdesk support experience
• 2) Hardware troubleshooting experience with working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook).
• 3) Experience setting up workstations and completing break/fix work

Worksite Address: O'Fallon, Missouri, United States, 63368 - onsite

Additional Information:
Drug Test Required

Experience Level: Intermediate Level

External Communities

Job Description:

The company is growing rapidly and looking to build their team with another tenured helpdesk/desktop technician. Opportunity to go full time.

EVP: offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.

Work Environment:
Business Casual

Additional Skills Tags: active directory,windows 10

Additional Skills & Qualifications

• Ability to follow directions, team players, ability to work quickly and efficiently.
• Experience working with Active Directory
• Experience monitoring user access requests that need to be changed or added
• Bachelor’s degree or equivalent work experience preferred
• Strong work ethic
• Strict adherence to work schedule times and deadlines
• Successful completion of new hire training program
• Flexibility and ability to adapt to change quickly
• Ability to work with all levels of management
• Excellent Listening skills
• Strong problem resolution skills
• Excellent verbal and written communication skills

Note:

At this moment the team right now doesn't have the bandwidth to support the 2600 end users. Without additional help, their SLA's will fall behind and the team can't deliver the best level of service to their customers.