Sr. Application Engineer- Planogram & Space Planning Systems

Senior Application Engineer – Planogram & Space Planning Systems

The Senior Application Engineer – Planogram & Space Planning Systems is responsible for the technical administration, support, integration, enhancement, and delivery of enterprise planogram and space planning applications. This role serves as the primary IT owner for planogram platforms and related integrations, ensuring system stability, data integrity, performance, and alignment with business objectives.

The ideal candidate possesses hands-on experience implementing and supporting retail space planning applications and can effectively partner with Merchandising, Category Management, Space Planning, Store Operations, Data Management, and external vendors. While this is primarily a technical role, success requires a strong understanding of planogram processes, product hierarchy structures, floor planning, assortment strategies, and retail master data.

This individual will participate in solution design, application architecture, integrations, vendor management, production support, and continuous improvement initiatives across the merchandising technology landscape.

Key Responsibilities

Application Engineering & Support

• Serve as the technical owner for enterprise planogram and space planning applications.
• Provide Level 2 and Level 3 application support for production issues, user requests, and system defects.
• Monitor application health, identify root causes, and implement corrective actions.
• Manage software upgrades, patches, releases, and platform maintenance activities.
• Configure application settings, security roles, workflows, and system parameters.
• Develop and maintain technical documentation, support procedures, and knowledge articles.

Solution Delivery

• Participate in the implementation and expansion of planogram and space planning platforms.
• Translate business requirements into technical designs and solution specifications.
• Collaborate with vendors, architects, developers, and infrastructure teams on system enhancements.
• Lead technical testing activities, including unit testing, integration testing, and user acceptance support.
• Support deployment planning and release management processes.

Integration & Data Management

• Design, support, and troubleshoot integrations between planogram applications and enterprise systems including:
• Product Information Management (PIM)
• ERP platforms
• Merchandising systems
• Inventory and replenishment systems
• Data warehouses and reporting platforms
• Supply chain planning solutions
• Analyze and resolve interface failures, data quality issues, and synchronization problems.
• Support APIs, ETL processes, message queues, file transfers, and batch processing solutions.
• Ensure data integrity across merchandising and space planning ecosystems.

Technical Analysis & Troubleshooting

• Investigate application performance issues and implement optimization solutions.
• Perform root cause analysis for recurring incidents.
• Work closely with infrastructure, database, cloud, and network teams to resolve complex technical issues.
• Manage incident, problem, and change activities following ITIL best practices.
• Participate in on-call support as required.

Business & Vendor Collaboration

• Partner with Space Planning, Merchandising, and Category Management teams to understand operational requirements.
• Provide technical consultation on platform capabilities and enhancement opportunities.
• Coordinate with software vendors regarding support cases, upgrades, and product roadmap initiatives.
• Act as the IT subject matter expert for planogram and space planning technology.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.

Experience

• 10+ years of experience supporting enterprise retail applications.
• 7+ years of experience implementing, supporting, or administering planogram and space planning software solutions.
• Experience troubleshooting production application issues in complex enterprise environments.
• Experience supporting third-party SaaS and on-premise software platforms.

Technical Skills

• Experience with one or more of the following:
• Blue Yonder Space Planning (JDA)
• RELEX Space
• SymphonyA…