Coordinator , Application Support - Information Technology

Springfield Public Schools Kraft Administrative Center (KAC)-Information Technology and Systems
- Springfield, Missouri Open in Google Maps

This job is also posted in Springfield Public Schools (Springfield, MO)

Job : 5809139

Final date to receive applications: Posted until filled

Re-Posted: Jul 08, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Title: Coordinator I
- Application Support

Department: Information Technology

Pay Grade: I100

FLSA Status: Exempt

Reports to: Manager IV – Information System Development

GENERAL

PURPOSE:

Responsible for supporting and maintaining District application software; developing custom data integration solutions for existing products and/or services to better aide the end user; and providing excellent customer service and sharing information with others.

ESSENTIAL JOB FUNCTIONS:

• Analyze applications, systems, and user requirements creating and enhancing user requested specialized programs and systems.
• Collaborate with a variety of district departments and external vendors ensuring quality technology resources and support.
• Provide support to staff and students for use of said applications and work closely with vendors to resolve issues.
• Write SQL data extraction packages (SSIS) and Power Shell scripts that support the integration of software systems that automate a variety of processes.
• Create SQL/SSRS reports for users to retrieve data from the applications to review patterns, trends, and information related to their jobs.
• Develop system/software specifications from information gathered at user meetings and/or interviews with internal and non-district staff documenting/interpreting user requests, identifying data sources and creating working plan.
• Develop new applications, systems, and system components enhancing existing systems and/or providing solutions to current processing problems.
• Maintain existing systems used by finance and human resource departments providing production support in ensuring the ongoing availability of information needed to meet mandated requirements.
• Manage assigned work activities and/or projects providing guidance and support to staff and ensuring completion of projects within established guidelines.
• Participate in meetings, workshops, and/or trainings conveying and/or gathering information required to perform job functions.
• Respond to inquiries regarding application software issues from a variety of departments providing technical assistance issue resolution.
• Troubleshoot application software isolating bugs and resolving issues and/or providing user training.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS:

Education and Experience

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of two (2) years of job related experience with increasing levels of responsibility is required.

Certificates, Licenses and Other Special Requirements

• MCSA SQL Server certification preferred.
• Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District, required.

Knowledge, Skills, and Abilities

• Knowledge of algebra and/or geometry; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include Microsoft SQL Server environment; general scripting best practices; software administration and configuration; interpreting technical language and agreements; information security best practices and customer service strategies to perform the job functions.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to satisfactorily perform the functions of the job, including: planning and managing projects; preparing and maintaining accurate records developing and maintaining time estimates and schedules; reading technical documentation; collaborating with other staff on project groups; and using pertinent software applications.
• Ability to read technical…