Field Sales Engineer, Monitoring Solutions

• Location 2500 North Partnership Boulevard,Springfield, MO, 65803,United States
• Job Category Sales
• Employee Type FT Exempt

Description

Under general supervision, the Field Sales Engineer – Monitoring Solutions serves as DMP’s technical authority on the central station environment — the receivers, automation platforms, video alarm services, and operator workflows that turn a signal into a dispatch. This role supports monitoring centers, dealers, systems integrators, and enterprise end-users in designing, evaluating, and deploying DMP solutions across the full signal path, from panel to receiver to operator screen to public safety.

Intrusion detection, access control, and video surveillance are supporting disciplines in service of that path. The ideal candidate has hands‑on time in a central station or monitoring‑adjacent technical role and can speak credibly to an operations manager and an installing dealer in the same conversation. You’ll thrive in a fast‑paced, technical sales environment and serve as the critical bridge between DMP’s monitoring capabilities and the real‑world workflows of monitoring centers and their dealer bases across North America.

• 3–5 years of experience in a pre‑sales, sales engineering, central station operations, or technical support role within the physical security or alarm monitoring industry.
• Demonstrable hands‑on experience with at least one central station automation platform — Bold Group Manitou or Stages, MASterMind, or equivalent — including account setup, signal routing, action patterns, and operator dispatch workflow.
• Working knowledge of video alarm and remote monitoring platforms such as Immix and CHeKT, including site and camera onboarding, event routing, alarm handling within the operator interface, and the integration path from panel or bridge into the monitoring center.
• Practical understanding of the monitoring station signal path end to end: panel communication over network and cellular, receiver ingest, alarm formats (SIA, Contact , SIA DC-09), automation platform processing, operator action patterns, verification, and the call for service to an ECC or PSAP.
• Familiarity with DMP monitoring infrastructure including the SCS-VR Virtual Receiver, SCS-1R receivers, Dealer Admin, and Virtual Keypad — or demonstrated ability to learn comparable receiver and provisioning platforms quickly.
• Hands‑on knowledge of intrusion detection systems including control panels, keypads, communicators, and sensors.
• Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs, edge analytics) as complementary disciplines.
• Solid understanding of networking fundamentals including TCP/IP, VLANs, port and firewall configuration, cellular and broadband communications, and cybersecurity best practices as they apply to security devices and monitoring center connectivity.
• Experience working with and supporting security dealers and integrators, monitoring center operations teams, and enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non‑technical audiences.
• Excellent verbal and written communication skills with confidence presenting to both technical and executive stakeholders.
• Self‑motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to travel within North America (estimated 25–40%).
• Accept and benefit from constructive performance feedback.
• Any other equivalent combination of training and experience.

• Direct experience working inside a UL‑listed central station or wholesale monitoring operation.
• Familiarity with the ANSI/TMA AVS-01 alarm validation scoring standard and its…