Manager of Information Technology

• Location 2500 North Partnership Boulevard,Springfield, MO, 65803,United States
• Job Category Information Technology
• Employee Type FT Exempt

For more than five decades, we have built our reputation as a trusted leader in the security manufacturing industry. Our success is rooted in quality, innovation, reliability, and—most importantly—our people. As we continue to grow and evolve, technology plays an increasingly important role in how we operate, serve our customers, and protect our business.

We are seeking an experienced and forward-thinking Manager of Information Technology to lead our day-to-day IT operations and help shape the technology environment that supports our organization. The Manager of IT will lead a IT team, oversee infrastructure and service delivery, manage technology partners, support cybersecurity initiatives, and ensure our technology systems remain reliable, secure, and aligned with business needs.

This is an opportunity for a hands-on technology leader who enjoys solving problems, developing people, improving processes, and turning technology challenges into practical business solutions.

As IT Manager, you will be responsible for the effective operation of our IT environment while helping identify opportunities to improve efficiency, security, service, and productivity.

• Lead and develop the IT team by recruiting, training, coaching, setting expectations, and providing ongoing performance feedback. Partner with Human Resources as needed.
• Oversee IT service delivery, including help desk, technical support, incidents, service requests, and operational issues.
• Manage IT projects from planning through completion, ensuring commitments, timelines, and objectives are met.
• Lead third-party technology partners and managed service providers, including cloud, network, telecommunications, and phone service partners.
• Monitor IT services and infrastructure to ensure performance, reliability, availability, and uptime objectives are achieved.
• Strengthen cybersecurity by implementing and enforcing appropriate security practices designed to protect company systems, data, and users.
• Oversee hardware and software asset management, including device tracking and lifecycle management.
• Manage and improve IT processes and documentation, bringing clarity and consistency to processes involving servers, applications, equipment, and other technology.
• Analyze and troubleshoot IT systems and processes, identifying root causes and implementing sustainable solutions.
• Coordinate technology initiatives involving systems integration, data, wireless communications, security, telecommunications, and related technologies.
• Manage assigned IT financial responsibilities, including purchasing, budgeting, budget planning, and budget reviews.
• Provide leadership during complex technical issues, working directly with employees and business leaders to identify solutions.
• Promote collaboration and teamwork across IT and other departments.
• Identify opportunities to improve efficiency, reduce costs, eliminate waste, and reduce cycle time while maintaining quality and compliance.
• Observe and adhere to the DMP Classification Standard.
• Support other departmental activities and provide training or assistance to colleagues when needed.

We're looking for a technology leader who combines technical knowledge with strong business judgment, communication skills, and a genuine desire to help people succeed.

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• At least four years of experience in Systems Analysis, IT operations, or a related field.
• Experience with enterprise software, SaaS…