Claims Representative

C.H. Robinson is seeking a detail-oriented Claims Representative to join our team. In this role, you will oversee and help resolve cargo claims, partnering with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions. You will act as a key liaison across our network, managing claims from intake through settlement while delivering exceptional customer service and proactive communication.

If you thrive in a fast-paced environment, excel at problem-solving, and enjoy building strong relationships, we’d love to hear from you.

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following:

Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents

Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement

Monitors and responds professionally with a customer service mindset to email and voicemail

Resolves daily problems that arise and brings the issues to a resolution

Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials

Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents

Builds working relationships with customers, carriers, insurance companies and the office network

Maintains excellent task management in order to have proper follow up and resolution on each claim

Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS

Required:

High School diploma or GED Minimum 1-year previous customer service or claims experience

Preferred:

Bachelor’s degree from an accredited college or university

Previous transportation experience

Strong problem solving and decision-making abilities

Quick learner who is successful at multi-tasking

Team player who can also produce independent results

Possesses strong detail orientation

Strong customer service focus

Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio

Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range $17.13 - $25.36

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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