Lexus Service Manager

Lexus Service Manager

Reliable Superstore is actively seeking a high-performing Lexus Service Manager to lead, grow, and elevate our service operation. This role is built for a proven dealership service leader who knows how to drive results, hold teams accountable, and deliver a premium Lexus guest experience—every single day.

If you thrive in a fast-paced, high-expectation environment and take pride in strong CSI, operational excellence, and team development, this is your opportunity to run a top-tier service department.

• Lead, coach, and manage service advisors and service technicians
• Own the overall service operation
  , from workflow and productivity to quality and profitability
• Drive and sustain exceptional CSI performance
• Enforce Lexus standards and corporate policies and procedures without exception
• Develop your team through training, accountability, and performance management
• Resolve customer concerns with professionalism and urgency
• Analyze KPIs and continuously improve efficiency, revenue, and customer retention
• Set the tone for a culture of excellence, consistency, and results

• Prior dealership service supervisory or management experience is required
• Strong leadership presence with the ability to motivate and develop teams
• Proven success driving CSI and service department growth
• Solid understanding of dealership service operations, processes, and metrics
• Lexus or luxury-brand experience strongly preferred

• Professional development through ongoing manufacturer-sponsored and dealer-paid training
• Excellent benefits package with multiple health, dental, and vision plan options
• Short-term and long-term disability coverage
• $10,000 in company-paid life insurance at no cost to the employee
• 401(k) retirement program with company match
• Employee Assistance Program to support your overall well-being
• Paid vacation so you can recharge and enjoy your time off

This is not a passive role — it’s a lead-from-the-front position for a Service Manager who expects more from their team and themselves.