Group Vice President, Client Success

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The Group Vice President (GVP) leads the National Market Client Success portfolio, overseeing our largest and most strategic clients—those with over 8,000 lives, including Jumbo, Tier 1, and Tier 2 segments. This sizeable portfolio makes this role critical to the health and growth of the business.

The GVP will lead a team of approximately 20 client success professionals (including 5 direct reports) and serve as executive sponsor across multiple accounts. The leader will shape strategic direction, ensure excellence in client experience, drive renewals and upsell opportunities, and position our solutions as indispensable to clients in a competitive and evolving industry.

• Strategic Leadership:
  Set the vision and direction for the National Market Client Success team, ensuring strategies align with overall company objectives and revenue goals.
• Team Leadership & Development:
  Lead, mentor, and inspire a team of ~20, including 5 direct reports, fostering a culture of accountability, collaboration, and high performance.
• Client Sponsorship:
  Act as executive sponsor for multiple large accounts, strengthening C-level relationships, influencing client strategies, and ensuring successful renewals and expansions.
• Revenue Growth:
  Partner with Sales, Product, and Operations to identify and execute upsell and cross-sell opportunities, maximizing client lifetime value.
• Operational Excellence:
  Establish scalable processes and best practices to manage a large, complex book of business efficiently in a fast-paced, high-growth environment.
• Market Insight:
  Stay ahead of market trends and competitive dynamics, shaping strategies that position the company as the partner of choice for enterprise clients.
• Risk Management:
  
  Anticipate risks in client relationships and market shifts, proactively driving solutions that safeguard and expand business.

• Proven experience (15+ years) in client-facing leadership roles, ideally within healthcare technology, benefits, or adjacent industries.
• Demonstrated success leading large client portfolios that drive the majority of company revenue.
• Track record of building and leading high-performing teams in complex, growth-oriented organizations.
• Strong executive presence with the ability to engage confidently at the C-suite level and influence client decision-making.
• Deep understanding of enterprise client needs, with the ability to drive strategic account management and renewal/upsell strategies.
• Entrepreneurial mindset with a willingness to roll up sleeves, operate at both the strategic and tactical levels, and thrive in an evolving environment.
• Excellent communication, collaboration, and stakeholder management skills.

This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

• Family friendly benefits:
  Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet…