General Manager​/COO Highland Springs Club

Overview

The Organization

Highland Springs Country Club is the premier private gated country club community in Springfield and Southwest Missouri. The Club and community were developed in 1989 by the late local hotelier and entrepreneur John Q. Hammons and is now owned by Atrium Hospitality. Highland Springs features a championship Robert Trent Jones II designed 18-hole golf course, a 42,000 square foot Frank Lloyd Wright inspired clubhouse, tennis and pickleball courts, aquatics center and a year-round active calendar of events.

The Club has been the host of the PGA Tour s Korn Ferry Price Cutter Charity Championship for the last 36 years.

The three-story clubhouse has had multiple renovations and improvements over the years, most recently a very attractive update to member dining and banquet space. The women s locker room is currently being updated this winter. There are multiple dining areas, including an outdoor patio and total seating up to 300 people. The club is open year round except for the first two weeks of January for repairs, maintenance, and cleaning.

Highland Springs Country Club is a vibrant business and family-oriented community with a good school system, affordable housing and home to Missouri State University and Drury University. The general region is near attractions and resorts like Branson and Lake of the Ozarks. The Club s annual gross revenues are $8M with Food and Beverage revenue of $2M. Total staff in season reaches 170 employees.

The Club uses Jonas for its POS system. The current membership is 730 in all categories. The Club has a very long-standing GM who was employee #1 when it opened and is retiring after 37 successful years. He has developed an excellent and tenured team and a positive employee culture.

The General Manager serves as the Chief Operating Officer of Highland Springs Country Club, responsible for all aspects of Club operations including golf, tennis, aquatics, food and beverage, events, facilities management, human resources and financial performance. This leader will partner with Ownership and the Board of Directors to execute the Club s strategic vision while ensuring exceptional member experiences, maintaining world-class facilities and driving sustainable financial performance.

The GM acts as the primary liaison between Ownership, the Board, membership, staff and community, representing the Club s values and maintaining its prestigious reputation. The GM also provides executive oversight of the Highland Springs Community Association (HOA), ensuring compliance with governing documents, coordination of the Design Review Committee, and effective management of common areas and security operations. It is important to note that this is a for-profit club and a non-profit HOA.

Responsibilities

• Oversee all department heads and managers, the recruitment, hiring, training, supervision and timely evaluation of all the Club s staff. Compensation and benefits are to be administered consistently and fall within the guidelines as mandated by the annual budget and Club policy.
• Emphasize a “member-first” service culture that ensures member patronage and maximizes the use of the Club s facilities.
• Actively promote the Club to all members and their families, interact with members on a daily basis and actively solicit member opinions and input as to the Club s facilities and services.
• Be visible and accessible. Respond to member complaints in a timely fashion and report significant issues to Ownership and the Board of Directors.
• Represent the Club in a positive light in the community, assisting as needed in the recruitment, orientation and retention of new and existing members.
• Provide financial guidance, manage budgets and report finances to Ownership and the Board. Such duties will involve the formulation of the annual operating and capital budgets to be coordinated with the AGM-Finance and department heads and reviewed with ownership. The General Manager will operate the Club in accordance with the approved budgets and report the financial condition to the Ownership and the Board of Directors on a monthly basis.
• Utilize a working knowledge of all…