Branch Manager​/Loan Officer

This position is responsible for a wide variety of duties, including directing and administering the operational efforts of the branch. The role ensures that established policies and procedures are followed and oversees the provision of a full range of services to members and prospective members. It also ensures that members are served promptly and professionally and directs and supervises branch staff.

Reports to:

Director of Operations

Assumes responsibility for the effective and efficient performance of Branch operations.

• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Ensures branch security. Opens and closes the building in accordance with set hours and tests security equipment.
• Acts as a Loan Officer, processing and approving member loans within established policies and limits.
• Supervises and assists with Member Services functions. Cross-sells Credit Union services.
• Implements changes based on established policy and procedures within the branch.

Assumes responsibility for maintaining the proper cash controls

• Ensures that all Branch transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of tellers and cash on the premises.

Effectively supervises branch staff, ensuring optimal performance.

• Provides leadership through effective objective setting and communication.
• Directly supervises all branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts meetings as needed with branch associates to inform and train. Discusses areas needing improvement and changes in procedure.
• Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training.
• Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.
• Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate.
• Approves all sick leave, vacation, overtime, and timecards for each branch employee. Keeps accurate payroll and attendance records

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved. Handles members' complaints.
• Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for the effective administration of branch functions

• Ensures that branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
• Pursues cost-saving measures
• Continually seeks ways to improve operations and productivity.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

Assumes responsibility for related functions as required or assigned.

• Fills in and performs duties in branch positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.
• Assists with marketing and business development for the…