Service Manager

The Role

We are seeking an experienced and driven Service Manager to lead our service division. The Service Manager will oversee daily service operations, manage field technicians, ensure customer satisfaction, and drive profitability within the service department.

• Oversee day-to-day service department operations—including scheduling, dispatching, and workflow coordination.
• Ensure efficient utilization of technicians and resources.
• Monitor job progress, timelines, and service quality.

• Manage, mentor, and develop a team of service technicians and support staff.
• Conduct performance evaluations, training, and coaching.
• Foster a culture of accountability, safety, and continuous improvement.
• Drive team development and leadership.

• Act as the primary point of contact for key service clients.
• Resolve escalated service issues promptly and professionally.
• Maintain strong client relationships to drive repeat business.

• Manage departmental budgets, forecasting, and P&L performance.
• Review job costing, margins, and billing accuracy.
• Identify opportunities to improve profitability and efficiency.

• Provide guidance on HVAC, piping, and ductwork service challenges.
• Ensure compliance with industry standards, codes, and safety regulations.
• Support troubleshooting and complex service diagnostics.

• Implement and refine service processes, systems, and KPIs.
• Drive adoption of service management software and reporting tools.
• Continuously improve response times and service delivery.

• 5+ years of experience in HVAC/mechanical service operations.
• 2+ years in a leadership or supervisory role.
• Strong knowledge of HVAC systems, piping, and ductwork.
• Proven ability to manage teams and service operations effectively.
• Excellent communication and customer service skills.
• Experience with scheduling, dispatching, and job costing.

• Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field.
• Experience in a mid-sized mechanical contractor or engineering firm.
• Familiarity with service management software (e.g., Service Titan, Field Edge).
• Strong financial acumen (budgeting, forecasting, P&L).
• Ability to meet sensitive timelines.
• Strong knowledge of MS Office suite, including MS Excel.
• Drug‑free workplace; must pass pre‑ and random drug tests.

• Competitive annual salary based on qualifications, skills, training, experience, and location.
• Discretionary annual bonus contingent on company performance and individual contribution.
• Comprehensive benefits package including medical, dental, and vision plans, 401(k) with match, generous PTO and paid holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs, and more.

Mechanical Solutions, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

We are a drug‑free workplace. Compliance with drug‑testing requirements is a condition of employment.